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在家工作效率更高?

2012-12-22 07:29| 发布者: yuqj| 查看: 90| 评论: 0|原作者: yuqj

With nearly half its employees working from home now, Aetna Inc. is convinced it is saving a good deal of money with no adverse effect on productivity.

A nine-month experiment at Ctrip, China*s largest travel agency, overseen by academic economists at Stanford and Beijing University, suggests Aetna*s experience may not be unique.

Ctrip, was looking to save money on real estate costs and cut turnover. It asked 996 employees in its Shanghai call center if they*d be interested in working at home four days a week. Half were interested, and 252 qualified for the experiment by virtue of having at least six months on the job and broadband access from a quiet corner of their home. Those with birthdays on even days were selected to work at home, those with odd birthdays stayed in the office, making this the sort of random experiment that academics relish.

The results:

-- Performance of home workers were up 13% over nine months, primarily because they took fewer breaks and sick days, but also because they took more calls per minute worked.

-- Attrition fell by 50% among the home workers versus the control group that stayed in the office.

-- Ctrip estimated that it would save $2,000 a year per employee working at home and, at the end of the experiment, offered all its employees that option.

-- Half those who had worked at home decided to go back to the call center; one third of those who had stayed in the office opted to work from home.

'Given their success, other firms are now likely to copy this practice,' researchers Nicholas Bloom, John Roberts and Zhichun Jenny Ying of Stanford and James Liang of Beijing University and Ctrip conclude.
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